Find answers to common questions about your cosmic journey
Shipping times vary based on your location and selected shipping method:
Orders are processed within 1-2 business days before shipping.
Yes! We ship to most countries worldwide. International shipping typically takes 7-14 business days. Please note that international customers are responsible for any customs fees or import duties.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package using this number on our carrier's website. If you haven't received tracking information within 3 business days of ordering, please contact us.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our payment gateway.
You can modify or cancel your order within 2 hours of placing it. After this window, orders are sent to our fulfillment center and cannot be changed. Please contact us immediately at support@zodiaclook.com if you need to make changes.
Yes! Subscribe to our newsletter to receive exclusive discount codes and special offers. We also run seasonal promotions and birthday month specials. Follow us on social media for flash sales and limited-time offers.
Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Contact us if you need help choosing!
Absolutely! We use premium materials and work with trusted manufacturers to ensure every product meets our high standards. All items are inspected before shipping, and we stand behind our quality with a 30-day satisfaction guarantee.
We love custom requests! Please contact us through our contact page with your ideas, and we'll do our best to accommodate. Custom orders may take 2-3 weeks for production and have minimum order quantities.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in original condition with tags attached.
Contact our customer service team at support@zodiaclook.com with your order number and reason for return. We'll provide you with a prepaid return label and instructions. Once we receive your return, refunds are processed within 5-7 business days.
We provide prepaid return labels for all returns within the US. For international returns or if you received a defective item, we'll reimburse your return shipping costs. Standard returns may have a small return shipping fee deducted from your refund.
Your zodiac sign is determined by your birth date. You can find yours on our homepage or any product page where we list all 12 signs with their date ranges. If you're born on a cusp (the border between two signs), you might resonate with characteristics of both!
Yes! We create products for all 12 zodiac signs: Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius, and Pisces. Each sign has its own unique collection of items celebrating its cosmic energy.
Absolutely! Our products make perfect personalized gifts. You can shop by any zodiac sign to find the ideal present for your friends and loved ones. We also offer gift wrapping and personalized notes upon request.