Privacy Policy

At Zodiac Look, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you visit our site or place an order, we may collect the following information:

• Name and contact information (email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Birth date or zodiac sign preferences
• Order history and shopping preferences

Automatically Collected Information

When you browse our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to customer service requests
• Send marketing communications (with your consent)
• Improve our website and shopping experience
• Prevent fraudulent transactions and ensure security
• Comply with legal obligations
• Personalize your shopping experience based on zodiac preferences

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Improve site functionality and user experience
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe, PayPal)
• Shipping carriers (USPS, FedEx, UPS)
• Email service providers
• Web hosting and analytics services
• Print-on-demand partners (Printify)

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing
• Regular security audits and updates
• Limited access to personal information
• Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your personal information

To exercise these rights, please contact us at privacy@zodiaclook.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Email Communications

With your permission, we may send you:

• Promotional emails about new products and special offers
• Newsletter with astrology content and cosmic updates
• Birthday or zodiac season greetings

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

12. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. Our lawful basis for processing your data includes:

• Performance of a contract (order fulfillment)
• Legitimate interests (improving our services)
• Your consent (marketing communications)
• Legal obligations (tax and accounting requirements)

13. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: